Returns & Sales Policy
All Sales Final
All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed. The sole exception to this policy is outlined below under "Unclaimed or Returned-to-Sender Packages."
Shipping & Risk of Loss
All orders are shipped without insurance unless insurance is requested and paid for prior to shipment.
If you would like to purchase shipping insurance, you must contact us before completing your order so that we may issue an updated invoice including the cost of insurance. We are not responsible if you choose not to purchase insurance on your package.
Risk of loss and title for all merchandise pass to the buyer once the order is transferred to the shipping carrier.
Lost, Stolen, or Misdelivered Packages
We are not responsible for lost, stolen, misdelivered, or delayed packages under any circumstances.
This includes, but is not limited to:
- Packages marked as delivered by the carrier
- Delivery to an incorrect address
- Theft after delivery
- Incorrect shipping information provided at checkout
- Carrier errors
Any claims must be filed directly with the shipping carrier by the buyer.
Unclaimed or Returned-to-Sender Packages
If a package is not collected by the customer (e.g., left at a post office, customs facility, or delivery depot past the pickup window) and is subsequently returned to us by the carrier, the following applies:
- Shipping costs are non-refundable under any circumstances, as this cost was incurred at the time of shipment and is not recoverable by us.
- At our sole discretion, we may issue a refund for the item cost only, once the returned package is received back and inspected. This is offered as a courtesy and is not guaranteed.
- We are not responsible for packages that are delayed, held, or returned due to customs processing, failure to pay customs/import fees, or failure to respond to carrier pickup notices.
- Reshipment of a returned package, if offered, will require the customer to pay shipping costs again.
International Orders
International delivery times vary and may take 30 days or longer depending on destination and customs processing.
All international customers are solely responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.